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ITSM deployment went okay

We recently implemented Freshservice for our IT Service Management. The initial setup for Incident Management and our Service Catalog went pretty smoothly, and the online documentation was actually quite clear. However, integrating it with some of our legacy systems was a bit more challenging than expected; took a couple of calls with support to iron out. They were responsive, but I wish the API access documentation was a little more comprehensive for complex scenarios. Overall, it's a solid platform, but be prepared to spend some time on custom integrations if your environment isn't standard.

Good value for small team

I was looking for a cost-effective ITSM solution for my small business. The 21-day free trial for Freshservice ITSM was super helpful, gave us enough time to really kick the tires. We ended up going with the annual billing to get that 15% discount, which made it even more affordable. Setup was straightforward enough, and the basic features cover what we need. Definitely felt like I got good value for what I paid.

Worked out pretty well

So, I needed a new IT Service Management tool for my team. Signed up for the 21-day free trial of Freshservice and it was surprisingly easy to get going. We mainly used the Incident Management features. It was pretty intuitive, honestly. The virtual agent was a bit basic, but it still helped with some simple stuff. Glad I gave it a shot.

Comprehensive ITSM solution

We implemented Freshservice ITSM for our organization, focusing on Incident, Problem, and Change Management. The ordering process was straightforward through their sales team, and they offered a free demo which was helpful. Deployment took about a week to get everything configured and our data migrated, which was reasonable. The Workflow Automator is a strong feature, streamlining many of our processes. Support was responsive when we had questions about API access for integrations. My only minor complaint is that the Knowledge Base search could be more robust, but overall, it's a solid platform.

Consistent service, always reliable

This isn't my first time using Freshservice; we've been customers for a couple of years. We switched to annual billing for IT Asset Management and it's been consistently good. Setup was smooth, same as last time. The Inventory Management module works well for us. I just wish the mobile app was a bit faster sometimes, but otherwise, it's dependable.

Good for IT, easy to use

We used the Freshservice ITSM. It was simple to set up for our team. The interface was clear. Had a small bug with reporting, but support fixed it fast. Overall, a good experience.

Great value, worth the switch

I was looking for something affordable for our small business and the annual billing discount for Freshservice ITSM was a good deal. We got a good price for the features we needed, especially with the 15% off. The Asset Lifecycle Management module has been particularly useful for tracking our equipment. I did find setting up custom reports a little tricky at first, but for the savings, it was definitely worth the effort.

Straightforward setup, great support

I set up the Freshservice IT Asset Management for my company last month. The onboarding process was surprisingly quick. Had a small question about custom reporting, and customer support got back to me within the hour. Everything is working as expected.